Skip to main content
doxo logo
  • Personal
    • Explore doxoBILLS
    • doxoPLUS
  • Find a Biller
  • Insights
    • Explore
    • Reports
  • About
    • Company
    • Careers
    • Contact
    • News & Awards
  • Support
    • User Support
    • Biller Support
  • For Billers
    • How it works
Log In Sign Up

User Support

How can we help you?

Do you have questions about doxo, your doxo account, or the status of a payment?

Chat With Us

Frequently Asked Questions

Payments

My payment shows it has been delivered to my biller but my account with the biller has not been credited yet. What may be the problem?

Payments

Why is there a fee for making some payments with doxo? How do I pay for free?

Payments

Why am I unable to submit my payment?

Payments

What might cause my payment delivery to fail or the biller to return my payment without crediting my account?

Payments

Why did I get a payment reminder email when I don’t have any bills due at this time?

About doxo

Are the FTC allegations against doxo true?

About doxo

Is doxo a legitimate company?

Payments

How does doxo deliver bill payments to billers?

Payments

How can I see all the payments I have made to a specific biller?

Payments

Is it possible to edit an existing payment on doxo?

doxo User Account

How can I contact doxo customer service?

Security & Privacy

What if I’ve forgotten my password?

« 1 2 3 4 5 »
ArcLight Consulting
  • doxoPLUS: 5 Protections
    • $1M Identity Theft Protection
    • Credit Protection
    • Overdraft Protection
    • Late Fee Protection
    • Private Pay™ Protection
  • doxo Network: Online Bill Pay
    • Alarm & Security Bills
    • Health Bills
    • Home Services Bills
    • Insurance Bills
    • Loan & Credit Card Bills
    • Mobile Phone Bills
    • Mortgage Bills
    • Phone, TV, Internet Bills
    • Toll Roads & Travel Bills
    • Utility Bills
  • Support
    • User Support
    • Biller Support
  • Insights
    • Explore
    • Reports
  • About
    • News
    • Careers
    • Contact

Follow Us:

Facebook Twitter LinkedIn Youtube
BBB Accredited Business

  • Terms of Service
  • Privacy
  • Security
  • Fraud Prevention
  • Legal

Bill payments are processed and delivered by Cass Commercial Bank, Member FDIC. Truex Payments, Inc., delivers your payment instructions to Cass Commercial Bank for processing and delivery. To improve user experience, doxo uses cookies that track certain user activity. Visit doxo’s Privacy Policy to view details and access settings.

© 2025 doxo inc. doxo is a registered trademark of doxo inc.