How do I track delivery of my payment with doxo?
Your Payment Delivery date is always shown prior to submitting your payment. Always confirm this Delivery Date is prior to the Due Date for your bill payment. If it is not, you may want to contact the biller directly to make a payment. Note that doxo delivers your payment, but your biller is responsible for crediting your account.
Most payments are credited promptly once delivered, but some billers may process slower. If your biller has not yet credited your account, please contact the biller or doxo support to help resolve the issue.
You can always track your payment delivery on doxo. After every payment is submitted, you will see your Payment Status page and you’ll also receive an email receipt (with a link to the Payment Status page).
Your payment status page provides the following:
- Payment Delivery timeline: the steps in processing your payment and the date your payment will be (or was) delivered to the biller.
- Payment Method: the payment instrument (bank account or card) you used for the payment
- Payment Amount: the amount charged to your payment instrument, inclusive of any fees (when applicable)
- Payment details: other details about your payment, including your account information that the biller will use to properly credit your account. If you payment has not yet been remitted to the biller, you can cancel the payment by selecting the cancel link on the payment status page.
Your payment confirmation email provides the following:
- Withdraw on: the date funds are removed from your payment account
- Pay by: the date your payment will be delivered to your biller. While in most cases billers will promptly credit your account within a business day or less, but note that some billers may process slowly.