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Frequently Asked Questions

Wallet

How do I link my Bank Account and activate free bill payments with doxo?

Payments

How do I track delivery of my payment with doxo?

Payments

Can I auto schedule my bill payments with doxo?

Wallet

How do I pay a bill with doxo?

Payments

How long does a payment delivery take on doxo?

Payments

How can I cancel a payment and get a refund?

Payments

Why does doxo, and not my biller, appear as a charge in my bank account?

Payments

I accidentally paid the wrong biller, how do I fix this?

Payments

Do I always get a refund if a bill payment doesn’t get delivered?

Payments

What happens if I make a duplicate payment by mistake?

Wallet

What are the payment methods I can use to pay a bill through doxo?

Payments

What does doxo cost?

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Bill payments are processed and delivered by Cass Commercial Bank, Member FDIC. Truex Payments, Inc., delivers your payment instructions to Cass Commercial Bank for processing and delivery. To improve user experience, doxo uses cookies that track certain user activity. Visit doxo’s Privacy Policy to view details and access settings.

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